Please check that your Skype works well before the class -problems can be caused by slow broadband speeds, and faulty microphones and webcams.
Planning a Online Lesson:
Via text/email/a phone call, etc, we will arrange a time and date for the lesson. Once you have made the payment the time slot will be reserved. I will give you my Skype ID, or we will set up another platform, and we can then do the lesson. Zoom is also an option.
I am based in London. This is on the GMT (Greenwich Mean Time) time zone. If you are in another time zone and unsure of time differences please use this link to plan a time to call or Skype me. The best times to reach me are between 10am-7pm (though I also work some evenings so up to 9.30pm, day times preferred):
These common-sense rules are here to protect both clients and myself from any potential misunderstandings and to protect both of us from time-wasting, etc. Obviously there is room for flexibility providing changes are agreed upon ahead of time.
Payment must be received (e.g. via PayPal) 24 hours before the session.
If payment is not received the session will be cancelled and your time slot offered to someone else.
If you are late logging in to your session, it will still finish at the agreed time - extra time will not be added. (If I am late -I never am but if- then extra time will of course be added)!
Refunds will be given if I fail to log in for the session.
No refunds will be given if you fail to log in for your agreed class (as I will have kept the time free, set up and turned away other clients).
A poor internet connection can happen through no fault of your own, or my own, some allowances for both parties are made for this (re numbers 3, 4 & 5) as long as it is unforeseen.
It is the client's responsibility to make sure everything is set up properly before the session (check the microphone works, you've installed Skype correctly, etc) -time wasted doing this during lesson time will still count as the lesson time.